Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

• Defective or damaged upon arrival
• Significantly different from the product description

Items that are not defective or damaged are not eligible for return.

Refunds Once your return is approved, we will process a full refund to your original payment method within 5-7 business days.

How to Request a Return To initiate a return, please contact us at joxi.business2@gmail.com within 14 days of receiving your order. Include:

• Your order number
• A photo of the item showing the issue

Non-Returnable Items

• Items returned after 14 days
• Items showing signs of use or damage caused by the customer

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

For any questions, contact us at joxi.business2@gmail.com — we're happy to help!